Facilities Management

When you're responsible for more than one building, the problem stops being trades and starts being coordination. You'll often ask who attended, what it cost, whether it's compliant, and why the same fault keeps recurring. Our facilities management service gives you one accountable partner across the portfolio, with agreed response times and reporting you can put in front of a client or a board.

We deliver both planned preventative maintenance and reactive cover, provide specialist subcontractors where a site needs them such as lifts, fire systems, HVAC and the rest. You hold one relationship rather than fifteen.

What's included

• Planned preventative maintenance — asset-based PPM schedules, statutory and routine inspections, seasonal works, and a maintenance calendar you can see and forecast against.
• Reactive callouts — a single reporting route with agreed SLA response times by priority, out-of-hours cover, and job tracking from report to sign-off.
• Contractor management — vetting, insurance and accreditation checks, RAMS collection, permits, supervision on site and consolidated invoicing.
• Multi-site support — consistent standards, rates and reporting across a portfolio — a block of flats, a group of retail units or a spread of managed properties.
• Compliance support — statutory testing coordination, certificate management and renewal tracking, with a full audit trail.
• Reporting — job-level photo records, spend by site and category, recurring-fault analysis and periodic review meetings.

Who we work for

Managing agents and block managers, RTM companies and resident directors, commercial landlords and asset managers, retail and hospitality groups with multiple sites, housing providers and charities, and businesses without an in-house facilities team.

How it works

1. Portfolio review — we walk the sites, list the assets and identify what's overdue.
2. Schedule and SLA agreed — PPM calendar, priority definitions and response times, all in writing.
3. Mobilisation — reporting route set up for your team or residents, and rates fixed.
4. Delivered and reported — a monthly reporting pack, a quarterly review, and a live picture of spend.

Why choose CTN Property Services

• One contract, one invoice and one accountable contact across every site
• Agreed SLA response times, including out-of-hours and emergency cover
• Full audit trail such as photographs, certificates, RAMS and spend by site
• Recurring-fault analysis, so money goes into fixing causes rather than symptoms
• Scales from three properties to a full managed portfolio

Where we work

We cover every London borough and Greater London, plus Essex, Kent, Surrey, Hertfordshire, Middlesex, Berkshire and Buckinghamshire. See the areas we cover for more information, we're always updating our coverage areas so its possible we can still help.

Common questions

• What response times do you offer? — Typically four hours for emergencies, 24 hours for urgent works and five working days for routine agreed and written into your SLA.
• Can you manage our existing contractors? — Yes. We'll take on supervision, compliance checks and consolidated invoicing without you having to change suppliers.
• Do you cover commercial as well as residential? — Yes. Offices, retail units, communal residential and mixed-use sites.