Property people, not a call centre

CTN Property Services started with a simple observation: most landlords don't leave their agent because of one big failure. They leave because of a hundred small ones — unreturned calls, mystery fees, repairs that drift for weeks, and the creeping feeling that nobody is actually looking after the building.

So we built the agency we'd want as landlords ourselves. A named property manager for every client. Fees agreed in writing, with no mark-ups hidden in contractor invoices. Compliance tracked and evidenced on every property, not filed and forgotten. And a 24/7 line, because burst pipes don't keep office hours.

Today we manage properties across London — single flats, portfolios, whole blocks and private residences — for owners who live around the corner and owners who live on the other side of the world. Most of our new clients come to us by recommendation, and we work hard to keep it that way.

What we stand for

• Compliance first — gas, electrical, fire, deposits, licensing: every legal requirement tracked, renewed on time and evidenced, so you're never exposed.
• Transparent fees — one clear fee agreed before you commit. No renewal surprises, no contractor mark-ups, no small print.
• A person, not a portal — a named property manager who knows your property, your tenant and your history, backed by monthly statements and an online portal.
• Protected & accountable — Client Money Protection and Property Ombudsman membership as standard, so your money is safeguarded and you always have independent redress.