Emergency Services

Burst pipes and broken locks don't wait for office hours. Our emergency service is a single number, answered around the clock, with operatives who can be on site across London within hours to make a property safe, secure and dry.

The first job is always to stop the damage by isolating, containing, making safe and secure. Once that's done we'll tell you plainly what the permanent repair needs, quote it, and carry it out. Landlords, agents and block managers use us as their out-of-hours line, so their tenants and residents always have somewhere to call.

What's included

• Emergency plumbing — burst pipes, major leaks, no water, no heating or hot water, blocked drains and toilets, overflowing tanks, isolation and containment.
• Emergency electrical — total or partial power loss, tripping circuits, burning smells, exposed or damaged wiring, failed communal lighting, isolation and making safe by a qualified electrician.
• Locksmith — lockouts, lost keys, burglary damage, broken and snapped locks, lock changes between tenancies and upgrades to insurance-approved standards.
• Boarding-up and make-safe — broken windows and doors, forced-entry damage, storm and fire damage, temporary weatherproofing and structural make-safe.
• Leak detection and water damage — tracing hidden leaks, escape-of-water response, containment, drying and reinstatement, with photographic evidence for insurance claims.
• Property security — emergency securing of void and vandalised property, temporary locks and screens, alarm and lighting repairs, and post-incident reinstatement.

Who we work for

Landlords and agents who need an out-of-hours line for tenants, block and facilities managers, homeowners or tenants in an emergency, and commercial premises and void property owners.

How it works

1. Call the emergency line — answered 24/7 by someone who can dispatch, not a message service.
2. Attend and make safe — isolate, contain, secure. The damage is stopped first.
3. Report and quote — photographs and a clear explanation of the permanent repair and what it will cost.
4. Permanent repair — carried out by the same contractor, so nothing falls between two companies.

Why choose CTN Property Services

• One number to call, answered 24 hours a day, every day of the year
• Typical attendance within two to four hours across London
• Make-safe first, sales conversation second
• Photographic evidence suitable for insurance claims
• The same contractor completes the permanent repair

Where we work

We cover every London borough and Greater London, plus Essex, Kent, Surrey, Hertfordshire, Middlesex, Berkshire and Buckinghamshire. See the areas we cover for more information, we're always updating our coverage areas so its possible we can still help.

Common questions

• What counts as an emergency? — Anything causing damage or danger, or leaving a property insecure or uninhabitable — flooding, no power, no heating in winter, or a door that won't lock.
• What does a callout cost? — An emergency callout covers attendance and the first hour on site; anything beyond that is quoted before we proceed, so you're never billed by surprise.
• Can you be our out-of-hours line? — Yes. Many landlords, agents and block managers give our number to tenants and residents as their 24/7 route.