Who we are

We are the data controller responsible for your personal data. We are a local trades business registered in England & Wales. If you have any questions about this policy or how we handle your information, you can contact us at [your email] or by phone.

The information we collect

We only collect the information we need to provide our services. This includes:

Contact details — your name, email address, phone number and postal address, which you give us when you request a quote, make an enquiry or book work.
Job details — information about the work you would like us to carry out, including the property and any specific requirements.
Correspondence — records of our communications with you by phone, email or our website forms.
Technical data — basic information about how you use our website, collected through cookies (see our cookie policy at /cookie-policy).

How and why we use your information

We use your personal data to respond to your enquiries and provide quotes; arrange, carry out and invoice for the work you have asked us to do; keep records required for certification, warranties and our legal obligations; and send you marketing updates, but only where you have asked us to.

Our lawful bases for processing are the performance of our contract with you, our legitimate interest in running and improving our business, compliance with our legal obligations, and — for marketing — your consent, which you can withdraw at any time.

Who we share it with

We never sell your data. We share it only with trusted service providers who help us run our business — for example our customer-management and invoicing systems, payment processors and email providers — and only so they can perform services on our behalf. We may also disclose information where we are required to do so by law.

How long we keep it

We keep your information only for as long as necessary. Records relating to work we have carried out, certificates and invoices are retained for at least six years to meet our legal and tax obligations. Marketing contact details are kept until you unsubscribe.

Your rights

Under UK GDPR you have the right to access the personal data we hold about you; ask us to correct inaccurate or incomplete data; ask us to delete your data in certain circumstances; object to or restrict how we process your data; and withdraw your consent to marketing at any time.

To exercise any of these rights, please contact us at [your email]. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk if you are unhappy with how we have handled your data.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with a revised “last updated” date.

Privacy policy