Property management

Full property management means exactly that: once we take over, everything an occupied rental needs is our job, not yours. Tenants are found and vetted, rent is collected and chased, repairs are handled by vetted contractors, legal compliance is tracked and evidenced, and you receive a clear statement every month showing precisely what came in and what went out.

It's the right service for landlords who want their property to be an investment again, rather than a second job — and it's the core of what we do at CTN Property Services.

What full management includes

• Marketing and tenant sourcing — professional photography, listings on the major portals, accompanied viewings and thorough referencing, including Right to Rent checks.
• Tenancy setup — a properly drafted tenancy agreement, deposit registered in a government-approved scheme with the prescribed information served on time, and a full photographic inventory.
• Rent collection — rent collected by standing order, chased the moment it's late, and paid to you on the same day each month with a clear statement.
• Repairs and maintenance — a 24/7 reporting line for tenants and vetted, insured contractors at fair, pre-agreed rates. You set the authorisation limit.
• Compliance — gas safety, electrical safety (EICR), EPC, smoke and carbon monoxide alarms, licensing where required. Renewal dates tracked so nothing lapses.
• Inspections and reporting — routine inspections with written, photographed reports, plus a live online portal so you can see everything, any time.

A named manager, not a queue

Every landlord we work with has a named property manager who knows the property, the tenant and the history. When something needs a decision, you talk to a person who already has the context — not a ticket number. That's the single biggest difference our clients notice when they move to us from a larger agency.

Transparent fees, agreed up front

You'll get one clear management fee in writing before you commit. We don't add mark-ups to contractor invoices, we don't charge surprise renewal fees, and every cost appears on your statement at what it actually cost. If you're comparing agents, ask each one to confirm those three things in writing — the answers are usually revealing.

Already with another agent?

Switching is easier than most landlords expect — and it's our job, not yours. We handle the notice, the transfer of keys, deposits, certificates and tenancy paperwork, and we audit everything as it arrives so any compliance gaps are found and fixed at handover. Your tenant simply gets a polite introduction letter and a better service.

If you'd rather trade a little of the headline rent for total certainty, look at our guaranteed rent service — or request a proposal and we'll lay out both options side by side.