Block & estate management

Most blocks don't change managing agent because of one disaster. They change because of years of small neglects: service charge demands that don't add up, a lobby that's always slightly dirty, emails that vanish, and a nagging sense that nobody has actually walked the building in months. If that sounds familiar, you're exactly who this service is for.

Who we act for

• Right to Manage (RTM) companies taking control of their building
• Freehold companies and share-of-freehold blocks
• Residents' associations and directors who want a responsive, accountable agent
• Freeholders and developers with blocks and mixed-use estates to run properly

Service charges without the mystery

Service charge money is leaseholders' money, and we treat it that way: a realistic budget agreed with directors, funds held in a designated client account protected by Client Money Protection, transparent accounting with invoices available for inspection, and arrears chased consistently so paying residents don't carry non-paying ones. No opaque 'management extras', no contractor mark-ups.

The building, actually looked after

We inspect the building regularly and walk it with directors on a scheduled basis — communal repairs raised proactively, cleaning and grounds standards checked against specification, and statutory compliance kept current and evidenced: fire risk assessments and follow-up actions, asbestos registers, lift inspections, water hygiene assessments and the rest. Where major works are needed, we run the process properly, including Section 20 consultation, competitive tendering and contract oversight.

Communication residents can feel

Every block gets a named manager, published contact routes, and response standards we actually hold ourselves to. Directors get management reports written in plain English; residents get answers rather than acknowledgements. It isn't complicated — it just takes an agent that treats a block as a place people live, not a line on a portfolio spreadsheet.

Thinking of switching agents, or taking over management through RTM? Talk to us — we'll review your block, your budget and your lease setup, and tell you honestly what we'd do differently.